Returns and Refunds Policy

Welcome to Indiantype! We value your satisfaction and strive to ensure that you have a seamless shopping experience with us. Please read our Returns and Refunds Policy carefully to understand how returns are handled for purchases made on our website.

## 1. Return Eligibility

At India Type, we understand that buying second-hand phones can sometimes be a leap of faith. That's why we offer a 7-day return window for our customers. Here are the conditions under which you can return a product:

1. **Return Period**
- You can return a product within **7 days** of receiving it. The return period starts from the day the item is delivered to you.

2. **Condition of Products**
- Products must be returned in the same condition as received, with all original packaging, accessories, and manuals included.
- The product must be free from any signs of physical damage, misuse, or unauthorized repair attempts.

3. **Returnable Items**
- Mobile phones
- Tablets
- Accessories included with the device at the time of purchase (e.g., chargers, cables)

4. **Non-Returnable Items**
- Any product specifically marked as "Non-Returnable" on the product page.

## 2. Return Process

To initiate a return, please follow the steps below:

1. **Contact Customer Support**
- Email us at help@indiantype.com or call us at +91-9999170486 within 7 days of receiving the product.
- Provide your order number, details of the product, and the reason for the return.

2. **Approval and Instructions**
- Our customer support team will review your request and approve the return if it meets our criteria.
- Once approved, we will provide you with a return authorization number and instructions on how to ship the product back to us.

3. **Return Shipping**
- Customers are responsible for the return shipping costs unless the product is defective or was shipped incorrectly.
- Ensure the product is securely packaged to prevent damage during transit.
- We recommend using a trackable shipping method to ensure safe delivery.

## 3. Refund Process

Once we receive and inspect the returned product, we will process your refund. Here's how it works:

1. **Inspection and Approval**
- Upon receiving the returned product, our quality assurance team will inspect it to ensure it meets our return policy criteria.
- If the product passes inspection, we will approve the refund.

2. **Refund Timeline**
- Refunds will be processed and credited  on your original payment method within **7-10 business days** from the date of approval.
- Refunds will be credited to the original payment method used during the purchase.

3. **Refund Amount**
- The refund amount will be the total purchase price, including any taxes paid, minus any shipping charges (unless the return is due to our error).
- For COD orders, refunds will be issued via bank transfer. Please provide your bank details when initiating the return.

4. **Partial Refunds**
- In certain cases, partial refunds may be granted (e.g., if the product shows signs of wear or missing accessories).
- Our team will inform you of any deductions before processing the refund.

## 4. Exchange Policy

While we do not offer direct exchanges for products, you may return the original item and place a new order for a different product of your choice. Please follow the return process outlined above to return the unwanted product and receive your refund.

## 5. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us immediately:

1. **Report the Issue**
- Email us at help@indiantype.com or call us at +91-9999170486 within 48 hours of receiving the defective or damaged product.
- Provide your order number, product details, and a brief description of the issue, along with photos if possible.

2. **Resolution Options**
- Depending on the situation, we may offer a replacement, repair, or full refund for defective or damaged products.
- Our team will guide you through the resolution process based on the specifics of the issue.

## 6. Contact Us

If you have any questions or need assistance with a return, please don't hesitate to reach out to our customer support team:

- **Email:** help@indiantype.com
- **Phone:** +91-9999170486, 9999648689
- **Business Hours:**  L-Block, street no 1, Mahipalpur Extension, New Delhi

We are committed to ensuring your satisfaction with our products and services. Thank you for choosing India Type for your second-hand phone needs!